Persevering through Adversity and a few product updates

This is going to be rough, but we will all get through it together. Find the silver lining and make the best of it. We have a few thoughts and we want to hear from you too!

It seems like I’ve received a COVID-19 update email from every company I do business with so I don’t want this to be another one of those. You know your situation in your state and town better than I do. The one commonality is that this is going to be a rough couple of months (or longer). I just wanted to share with you a few key points that I think you will find relevant and, hopefully, helpful as you consider how to tackle this.

Fitli is here for you and we are going nowhere. We will continue to be available for Demos, Setups, Support meetings, and of course the live customer support from 7am – 7pm CST Monday – Friday as usual.

We have been fielding questions from several of you on how to do certain things to respond to the situation. We’ve also been watching how others are handling it. So, we thought it would be a great idea to start a forum post where you can all view and share your thoughts. Please visit, read, and contribute at How to Survive the Coronapocalypse topic on our forms. Use your Fitli account info to log in.

Among other things, we will discuss how to push out your auto-renew charges for clients, extend expiration dates on packages, and add a video conference link into your class and appointment confirmations and reminders.

For the rest of this message, let’s revisit some of the changes we’ve made since our last update in late December.

Feature Updates

Introduced Calendar List View
Booking Policy Window
Edit Start Day/Time of Empty Session
Show Refunds on Client Purchase History Report
New Service Filter on Payroll Report
Dynamic buttons on iOS App
Cancel a refund request
Security Enhancements (Captcha and credit card fraud monitoring)
Performance Improvements (Database and server upgrades)

Notable Bug Fixes

Packages NOT showing up on web mobile purchase flow
A bunch of web mobile UI improvements
A bunch of form validations and improved error reporting
Pagination improvements
Long text and long word wrap; especially on mobile
Miscellaneous Charge NOT showing up on web mobile purchase flow

IDEAS ON HOW TO SURVIVE THE CORONAPOCALYPSE

Calendar List View

Finally, it’s here. The “list view” has been on our “list” for a long time. Finally, we got it done. There really isn’t much to say. Just check it out. You can updated your embedded portal to default to this view if you like. Just check with support if you have questions.

Booking Policy Window

Now, you can set a start and end to booking for classes and appointments. For example, you may want to only allow clients to book up to 60 days into the future. You could not do that before. Now you can.

Edit Start Day/Time of Empty Session

If a class on your calendar is empty, you can now updatae the start day/time. Before, you had to completely cancel and add it back. For now, this only works on one session at a time, not an entire reocurrance.

Show Refunds on Client Purchase History Report

Before now, clients had less visibility into the refunds you provided them. Now they can see it right there on their purchase history report. They still get the confirmation email.

New Service Filter on Payroll Report

Even if you don’t have employees (or if you d0), the payroll report enables you to see some revenue stats in ways you could not easily do so before. Now, we’ve added a service type filter so that you can see all the payroll report data for a specific class or appointment type.

Filter By Service Type On Payroll Report

Dynamic Buttons on iOS App

Now, depending on the users status relative to a class or appointment, the buttons will present differently. For example, if a client has a package that applies to a class, it will say book. If the client has no package, it will show the drop in price. If the session is full, it will say “full”, and so on.

Cancel a Refund Request

Oops! You made a mistake and issued a refund that you should not have. Before now, you had to message Fitli support to ask them to cancel that. Not anymore. Now you have control to recall that refund request on your own… as long as you do it before we process it. 🙂