Simple Sign Up
/in Fitli, News, Product /by John ClineIt’s been a while since our last release and our last post. We have been working very hard to complete this latest round of updates. It’s one of those product releases where it won’t be super obvious what changed, but its a major change. We hope you like it and look forward to more big changes to come in 2018.
Sign Up Process – Changes
A sign up process is one of those things that we should not have to think about. It should just happen quickly and simply. End of story. In the current process, when you add or load a customer, the process is pretty simple and straight forward. However, when brand new customers attempt to create an account via your portal, not so simple and straight forward. That area is much improved.
Here is what’s new:
- Verification: No more verification email. Accounts activate instantly.
- Auto-Favorite: When a client clicks on ANY button on your portal (embedded in your website or not), then creates an account, they will have you auto-favorited. That means when they click on ‘book activity’ they see your business front and center. ANY button refers to all buttons that initiate an action including [Log In], [Sign Up], [Make Purchase], [Appointments], and if they click [Book] within any class.
- Continue Transaction: Also new… if a client starts an action such as booking an appointment or class, or making a purchase, they will continue right on to the next step of that transaction as soon as they complete the creation of their user account.
The end result should be:
- Increased conversions on your portal page.
- Less frustration for your customers and you
This is about as simple an explanation of the changes I can make. The changes were complex. That’s why it took 2 months of development. There’s still more to do. We’ll be back to this area to add things like Facebook and Google Sign Up / Log In and to improve the look and feel. Our work’s never done.
Big plans for Sign Up process. We’re starting with Waivers!
/in Fitli, News, Product /by John ClineNormally, we try to do one update per month. Our developers decided to take some time off over Christmas so that kind of put a crimp in things. We launched our last update a couple weeks ago. We’ve been trying to catch up. This is a single feature release, but the beginning of a set of Client Sign Up Flow enhancements that will come next.
Waiver Enhancements
If you are using the current waiver process, then you know that it was a very simple design. Your client clicks on a link to the waiver to view it. The system opens a new browser tab to do this. That is a simple process, right? Unfortunately, some users still get lost. They don’t realize they are on a new tab and have a hard time getting back to the original flow. Our new solution solves this issue. You can paste your waiver content into Fitli and we will display it within the flow of the application in a clean and user friendly manner. They read it and click close. Done and on to the next step. More to come in this general area. For more info on how this works, check out the Waiver FAQ.
3 Months Free Promotion is ending
Switch your subscription from Monthly to Annual before January 31, 2018 and get 3 Months Free. Interested? Send an email to support@fitli.com to get your questions answered or to request the change.
Happy New Year! Welcome to the first Product release of 2018!
/in Fitli, News, Product /by John ClineIt’s a new year and we have big plans for the product. But, even the longest journey starts with a single step. Enjoy the first update of the year!
Emergency Contact Info
We start off with a quick update to the contact info. As with most of our updates, this was a popular request. Now the client profile includes fields for Emergency Contact Info. This includes the Contact Name, Relationship, and Phone Number.
Sales Report Update
Another request fulfilled. We have added a new field to the exported sales report to include the name of the trainer on drop in purchased sessions.
Quick Booking
You know when you need to book somebody into multiple classes. You click on the class, then find the customer and add them to the class. Then you go find the next class and do it again. Ouch! That is now a thing of the past. With the new Quick Booking feature, you can book your customer into future classes in about 5% of the time it took before. Saving time, saves money! Your customers can do this too so it should lead to increased bookings and quicker utilization of packages and sessions.
Check out our FAQ on how this works HERE.
3 Months Free Promotion
Switch your subscription from Monthly to Annual before January 31, 2018 and get 3 Months Free. Interested? Send an email to support@fitli.com to get your questions answered or to request the change.
Kicking off November with a few product updates
/in Fitli, News, Product /by John ClineWe are making the rounds today with several random improvements that many have been asking for. Onward and Upward.
Waiver – Click Required
For our more risk averse customers, we’ve made a small enhancement to the online waiver functionality. As the title says, you now have the option to require that the client click on your waiver link in order to accept the waiver. Nothing can guarantee they will read it, but at least you can go a step further and increase your legal protections. This is probably the part where we should have a bunch of small print saying we are not lawyers and in no way assert that our product will protect you from lawsuits… yada yada… Learn more here
User Role – Give them data
For most of you, the user roles we have previously provided work well enough. But, not everybody is the same. We’ve added a new role which includes ‘Reporting’ along with the Professional Full Access profile. Knowledge is a powerful tool. Yield it wisely. 🙂
Package & Membership Deep Links
This is the first of probably many ‘deep links’ that we will be developing over the next several releases. What is a deep link? It’s a link that you can generate from Fitli that you can put on your website and take users directly to a specific page within the application. The first one we are launching tonight will allow you to generate a link to either a list of all packages and memberships or a single package/membership. This is useful if you’d like to promote you packages/memberships on your website and have a “buy” or “purchase” button which will take the user directly into the Fitli purchase flow for that item. See a bit more on the help desk.
Customer Export
Yes. You read right. You can now click a button and get a full export of your customer list in CSV format. This export will include all data that you have in the system about this customer from contact info to notes. Use this file to load directly into your email program such as Mailchimp of Constant Contact to keep things in synch. This one is kind of self explanatory, but if you want to read more, you can do it here.
Don’t forget. Save money with our new Annual Billing option
Many of you may still be on a Free Trial. Others are on a Monthly Billing Plan. We are introducing Annual pricing. Of course, you save money by going Annual. So, if you are pretty happy and expect to be with us a while, the Annual Plan may be a good option. See the Annual Pricing options at the Pricing Section of the website. Then, if interested, just send a message to support@fitli.com to let us know you’d like to change.
Help – Easier than ever
We are always happy to answer your questions. But, we are not available 100% of the time and we know that one or two of you like to figure things out for yourself. You probably already know we have a help desk. We keep mentioning it. Now, you can get there directly from the Fitli app from the pull down menu in the top right on the web. If you are super excited and can’t wait, go now and Visit the Helpdesk!
FITLI HEADQUARTERS
2177 Buckingham Road, Suite 312
Richardson, Texas 75081
888-341-4301
contact@fitli.com
Our Mission
Fitli was founded to make it easier for people to get fit and stay fit.