01/15/2023 / by Fazeela
The holiday season is a busy time all on its own but we’ve definitely been extra busy here at Fitli. While our efforts were primarily focused on getting prepared to switch to the new payment processor, we also managed to work out a couple of kinks and add some new features that will hopefully improve your experience. Consider it our gift to you. 🎁
Display or Hide your Professionals Profiles
Let’s look at them in detail.
Professional profiles can be a good tool to allow customers to get to know your instructors better. However, depending on your setup, it may not always make sense to display a professional profile. Now, you will be able to choose to hide the professional profile depending on the Service or the User
To hide all instructor profiles for a particular service, go to Edit. On the Edit Service pop-up, turn off the ‘Display Professional Profile?’ toggle and hit save.
This will hide all your instructor profiles from that particular service. However, all the other sessions will still show your instructors’ profiles unless you choose to hide them.
In case you want to hide one particular instructor’s profile from the classes that they are set to instruct, go to the Users Section and click the Edit button next to that instructor’s profile. On the pop-up window that opens, turn off the ‘Display Professional Profile?’ toggle and hit save.
Want to update pricing on a package or membership or create a new, slightly tweaked version of an old package? Now, you don’t have to go through the hassle of creating one from scratch because you can simply clone an existing package.
To clone an active package, go to the Admin section and click Products & Services from the left-side menu. Click the Edit button next to the package you want to clone.
On the ‘+ Edit Package/Membership’ modal, click the Clone Package link at the top.
You’ll be directed to the + Clone Package/Membership modal. From here, you can edit the package’s details including the pricing. Make sure you edit the details and mark your preferences before the package is purchased. You can always clone a package, click Save and edit it later but only as long as it remains unpurchased. Once it’s purchased, you won’t be able to edit certain details.
Note: Any details that were un-editable on the original package would be editable on the cloned package. All details of the old package will be copied to the cloned package including its limitations if any. Your original package will remain unchanged and associated with customers’ accounts as long as the membership has not been canceled.
Expired packages can also be cloned the same way. Unsure about any of these steps? Here’s an in-depth guide to cloning a package.
This may seem like a small thing but the total number of your Active and Inactive customers will now display on your exported report. It not only gives you an accurate count but could also provide a rough insight into your customer retention.
This could also help you determine if you should consider reaching out or providing special offers to get inactive customers back in the door and re-engaged with your services.
Your customer count will show up on the exported CSV file at the bottom of column A.
As much as we’d hate for any customer to leave us, we understand that they can have different reasons to do exactly that. If for some reason, a customer wants to completely delete their personal account and remove their information, they can request account deletion with just a few steps.
To request account deletion on the web app, the customer can simply log into their account and click the ‘ACCOUNT’ tab at the top menu.
They would then click ‘Request Account Deletion’ on the left side menu.
They will be directed to a new window explaining everything that happens when they permanently delete their account. If they want to continue, they should click ‘DELETE ACCOUNT’ and ‘CONFIRM.’
A confirmation message that the request has been submitted will pop up.
The customer will receive an email confirming that their request has been submitted and another email once it has been completed.
Customers can follow a similar method to request deletion in iOS App. Here’s a complete guide.
As a fitness business, you may want to know which customers are repeatedly no-showing to sessions. We have not previously offered an option to provide a quick view of customers that aren’t making it to the classes that they book but we do now!
Now, your Attendance Report is now split into two versions: Session Attendance Report & Customer Attendance Report.
When you go to Attendance By Customer with the ‘No Shows’ view, it will display customers in descending order of Total No Shows. You can also export this report in CSV like any other report.
Tags: account deletion, customer list, fitli news, fitli product, fitli updates, ios mobile app, payment processor, refunds