Fitli Product Updates – May 2017

I’ve worked at a big Silicon Valley tech company and I know lots of people who do.  Those companies believe they know what everybody needs.  They think they are smarter and more visionary. They like to quote Steve Jobs when he said “…sometimes people don’t know what they want until you show it to them.”  Even if that were true, which I don’t necessarily agree with,  people can certainly can tell you the problems they have that needs solving.  That is why we at Fitli believe in you.  We believe in listening to what you have to say.  When you have pain, we feel it.  When you feel frustrated, we feel it.  To that end, we do our best to ensure that each release includes a heavy focus on improving things with the current product and THEN work on new features.  Enjoy our new release and keep the feedback coming.

New Look

You may have noticed the new www.fitli.com site we launched a few weeks ago. It’s been upgraded to https for additional security and clients creating a new account will have no problem figuring out where to go.  The clean and simple design is where we will be taking the rest of the site. Enjoy.

Sorting things out

With this release, the customer list will be sorted alphabetically from A to Z based on first name. Of course, search is still the best way to find a customer if you have a long list. Now, after you search for a customer, you can clear the name with a click and get back to the full list.  Lastly, when you add a new customer, we automatically filter the list to that customer so you can make their first purchase without delay.

Location. Location. Location.

To be more accurate, we actually call it Facilities (even though Location is more appropriate).  Some of you noticed that the “Facility” doesn’t show up on the various notification messages.  Starting tomorrow, that will change.  We will be posting an FAQ soon on this, to clarify what will show up where.

Avoiding Pitfalls

We feel terrible when we find out that one of you hit a snag… and doubly so when we realize it’s something we should have fixed.  We have added clearer error messages in a few key spots.  Hopefully, you won’t even notice. 🙂

Collecting the Digits

It’s always nice to have your customers phone number for more reasons than we care to list.  But, when you don’t have it, you don’t have it.  So, phone number is now optional when adding an new customer.  And we aren’t going to force clients to add it up front when creating an account either. Always trying to balance between making things easy and providing more information.  Simple won this battle.

Annual Billing Option

Many of you may still be on a Free Trial.  Others are on a Monthly Billing Plan.  We are introducing Annual pricing.  Of course, you save money by going Annual.  So, if you are pretty happy and expect to be with us a while, the Annual Plan may be a good option.  See the Annual Pricing options at the Pricing Section of the website. Then, if interested, just send a message to support@fitli.com to let us know you’d like to change.

Friendly Reminders / Chat Support

Lastly, you probably noticed that we have been testing out different ways to provide support.  We have settled on a system and you will continue to see the little blue chat button at the bottom right of your screen.  Go ahead and give it a try next time you have a question.  You will also see nice little pointers and reminders on occasion.  Let us know how it’s working out.

You signed up for a Fitli Pro account, now what?

Here are several quick tips to help you take advantage of fitli’s functionality:

How your clients and potential clients see you

We live in a high tech world.  It’s also a visual world.  People use their phones and the internet to research options before making buying decisions.  Your potential clients want to know about you before they choose you as their service provider… and your current clients want to express what they think about you via ratings and reviews.

Fitli helps you to build and strengthen your professional profile… to improve your appeal to potential new clients… and provides a platform for your current clients to praise you and the business you work at.

So, what can you do?

  • First thing you should do is add a photo to your profile.  We shouldn’t judge books by their cover, but people want to see what you look like.  Especially if they are going to hire you to help them get fit.
  • Next, you should make be sure to write up a short bio and talk about your certifications.  This all adds credibility and may be the important difference for some customers.
  • Finally, encourage your current clients to leave a review.  There is nothing better than a portfolio of good reviews.  And don’t worry if there is a couple who don’t give you five stars.  A few lower reviews add credibility to the review process.

To learn more about how to configure your professional profile, click here.

Good to know:  fitli automatically asks your clients for a rating/review after they attend one of your classes or a session. The will be prompted to do so the next time they log in to the web or mobile app (if they previously provided a rating/review for you, they won’t be bothered a second time).

How to get your Fitli classes and appointments onto your own calendar

Everybody has a smart phone and every smartphone has a calendar app.  Most people want to make sure all of their appointments are in one place.  It is very easy to add your fitli appointments / sessions onto your mobile phone calendar app or another calendar app like Google or iCal.

To learn how to do that, you can read here.

One more thing…

Did you know that if you have an iPad or other tablet devices, you can access the fitli web app?  It works just like it does on your computer or laptop?  While using the browser on your tablet, go to www.fitli.com and ‘Log In’.

We frequently post about new topics on our fitli blog.  To stay up to date and learn more tips, check us out at ‘The Studio’ CLICK HERE.