New Look and Feel for Fitli

Fitli Product Updates – June 2017

To wait or not to wait… that is the question… the question you will have to ask yourself after this release.

Wait no more.  Waitlist is here.

We are super excited to launch the next big booking enhancement in as many months.  Only 3 weeks ago, we launched the first iteration of Check In.  It’s a very simple approach to start with.  A class is full.  A customer gets added to waitlist.  If a spot opens due to either cancellation or change in capacity, everybody on the waitlist gets notified.  At that point it’s first come first serve to book the open spot.  We wish you many full classes. Learn more here

Edit to your hearts content

As always, we hear you and respond with changes. There are many places in the software that were once un-editable either after saving or, in the case of a session, after the session occurred.  Starting today, you will be able to edit pretty much anything about a session at any time.  That includes capacity, instructor, clients, check in, and facility.  With great power comes great responsibility.  In other words, be careful. We’ll help where we can, but it’s in your hands now. 🙂

Don’t forget. Save money with our new Annual Billing option

Many of you may still be on a Free Trial.  Others are on a Monthly Billing Plan.  We are introducing Annual pricing.  Of course, you save money by going Annual.  So, if you are pretty happy and expect to be with us a while, the Annual Plan may be a good option.  See the Annual Pricing options at the Pricing Section of the website. Then, if interested, just send a message to support@fitli.com to let us know you’d like to change.

More on chat and support

Last time we talked about the new chat feature.  We have decided to invest further in this capability and started moving our entire support process to the new system. Starting today, you will see links to the new FAQ.  We will also be able to point you to articles and videos right there in the chat box.  We do still need to sleep once in a while, so we can’t guarantee we’ll be there to answer 24/7, but we’ll always respond to you as soon as possible.  Visit the new Helpdesk!

Using Your Smartphone For Tennis

The smartphone has revolutionized how we do business and organize our lives. Here at Fitli we believe that being mobile-friendly is the key to success and can be applied to every aspect of your life. In this post we look at how the smartphone can be used to enhance one of the world’s most popular sports: tennis.

Scheduling a Match

Here at Fitli we believe that finding the time to exercise is a vital part of success. Scheduling a match is often the most frustrating part of tennis as you need to find a game to fit your busy work schedule. Smartphones can be used in a number of ways from finding local tennis clubs to creating tennis groups with your friends.

One site that you may want to invest some time in visiting is the Global Tennis Network. Love Tennis Blog states that the site is the biggest tennis database in the world, operating in 80 countries with over 1600 networks and over 55,000 players. The Global Tennis Network is mobile friendly making it a convenient way to find and book a tennis match.

Live Scores

The smartphone has changed the way we interact with our favorite sports. Can you remember a time when you didn’t have instant access to every match result? The APT/WTA Live app is considered to be the best apps for keeping up with the latest results from every tennis tournament across the globe.

The next big tournament is the Wimbledon Championships this July and tennis fans will be looking to keep up with the scores.  In Dan Weston’s preview of the tournament, a feature article he wrote for British news website Betfair Tennis, he believes that Andy Murray is the player to beat in the tournament. A live score app like APT/WTA Live will ensure that no match is missed, and you’ll be able to keep up to date with Murray’s matches in real time.

Training

Finding a tennis coach can be expensive and inconvenient. Smartphone technology has made sports coaching more accessible. It is now possible to use your phone as a virtual coach. For example,  smartphone advice site Android Headlines recommend the app Tennis Training. The app includes video tutorials on different shots and techniques as well as detailed workouts that go from beginner to advanced level.

You can also get live feedback from your performance using a variety of special gadgets that links directly to your smartphone. These can include everything from sensors that attach to the end of your racket to monitor your racket swing, speed, and power, to sensors in your shoe that calculate the number of calories burned and distance covered. When it comes to improving your tennis game the smartphone is an invaluable tool.

Entertainment

Sometimes you won’t have time to get to a court but will still have that need to play tennis. There are plenty of tennis games available on smartphones that allow you to indulge in your tennis requirements. FreeApps For Me created a list of the 15 best tennis games available that include a large selection of simulations. No matter where you are a game of tennis will at your fingertips.

For a more efficient approach to running your fitness business, check out www.fitli.com today.   You can also sign up for a free demo. Contact us for more information about your fitness business a success.

Fitli provides fitness and wellness businesses a suite of web-based tools  focused on mobile and online booking and scheduling. Fitli offers software for yoga studios, personal trainers, pilates studios, or any other type of fitness or wellness business.

Fitli Product Updates – May 2017

I’ve worked at a big Silicon Valley tech company and I know lots of people who do.  Those companies believe they know what everybody needs.  They think they are smarter and more visionary. They like to quote Steve Jobs when he said “…sometimes people don’t know what they want until you show it to them.”  Even if that were true, which I don’t necessarily agree with,  people can certainly can tell you the problems they have that needs solving.  That is why we at Fitli believe in you.  We believe in listening to what you have to say.  When you have pain, we feel it.  When you feel frustrated, we feel it.  To that end, we do our best to ensure that each release includes a heavy focus on improving things with the current product and THEN work on new features.  Enjoy our new release and keep the feedback coming.

New Look

You may have noticed the new www.fitli.com site we launched a few weeks ago. It’s been upgraded to https for additional security and clients creating a new account will have no problem figuring out where to go.  The clean and simple design is where we will be taking the rest of the site. Enjoy.

Sorting things out

With this release, the customer list will be sorted alphabetically from A to Z based on first name. Of course, search is still the best way to find a customer if you have a long list. Now, after you search for a customer, you can clear the name with a click and get back to the full list.  Lastly, when you add a new customer, we automatically filter the list to that customer so you can make their first purchase without delay.

Location. Location. Location.

To be more accurate, we actually call it Facilities (even though Location is more appropriate).  Some of you noticed that the “Facility” doesn’t show up on the various notification messages.  Starting tomorrow, that will change.  We will be posting an FAQ soon on this, to clarify what will show up where.

Avoiding Pitfalls

We feel terrible when we find out that one of you hit a snag… and doubly so when we realize it’s something we should have fixed.  We have added clearer error messages in a few key spots.  Hopefully, you won’t even notice. 🙂

Collecting the Digits

It’s always nice to have your customers phone number for more reasons than we care to list.  But, when you don’t have it, you don’t have it.  So, phone number is now optional when adding an new customer.  And we aren’t going to force clients to add it up front when creating an account either. Always trying to balance between making things easy and providing more information.  Simple won this battle.

Annual Billing Option

Many of you may still be on a Free Trial.  Others are on a Monthly Billing Plan.  We are introducing Annual pricing.  Of course, you save money by going Annual.  So, if you are pretty happy and expect to be with us a while, the Annual Plan may be a good option.  See the Annual Pricing options at the Pricing Section of the website. Then, if interested, just send a message to support@fitli.com to let us know you’d like to change.

Friendly Reminders / Chat Support

Lastly, you probably noticed that we have been testing out different ways to provide support.  We have settled on a system and you will continue to see the little blue chat button at the bottom right of your screen.  Go ahead and give it a try next time you have a question.  You will also see nice little pointers and reminders on occasion.  Let us know how it’s working out.

You signed up for a Fitli Pro account, now what?

Here are several quick tips to help you take advantage of fitli’s functionality:

How your clients and potential clients see you

We live in a high tech world.  It’s also a visual world.  People use their phones and the internet to research options before making buying decisions.  Your potential clients want to know about you before they choose you as their service provider… and your current clients want to express what they think about you via ratings and reviews.

Fitli helps you to build and strengthen your professional profile… to improve your appeal to potential new clients… and provides a platform for your current clients to praise you and the business you work at.

So, what can you do?

  • First thing you should do is add a photo to your profile.  We shouldn’t judge books by their cover, but people want to see what you look like.  Especially if they are going to hire you to help them get fit.
  • Next, you should make be sure to write up a short bio and talk about your certifications.  This all adds credibility and may be the important difference for some customers.
  • Finally, encourage your current clients to leave a review.  There is nothing better than a portfolio of good reviews.  And don’t worry if there is a couple who don’t give you five stars.  A few lower reviews add credibility to the review process.

To learn more about how to configure your professional profile, click here.

Good to know:  fitli automatically asks your clients for a rating/review after they attend one of your classes or a session. The will be prompted to do so the next time they log in to the web or mobile app (if they previously provided a rating/review for you, they won’t be bothered a second time).

How to get your Fitli classes and appointments onto your own calendar

Everybody has a smart phone and every smartphone has a calendar app.  Most people want to make sure all of their appointments are in one place.  It is very easy to add your fitli appointments / sessions onto your mobile phone calendar app or another calendar app like Google or iCal.

To learn how to do that, you can read here.

One more thing…

Did you know that if you have an iPad or other tablet devices, you can access the fitli web app?  It works just like it does on your computer or laptop?  While using the browser on your tablet, go to www.fitli.com and ‘Log In’.

We frequently post about new topics on our fitli blog.  To stay up to date and learn more tips, check us out at ‘The Studio’ CLICK HERE.